Frequently Asked Questions

We are delighted to welcome you!

Do you have questions about your order? Please check our FAQ below, which contains the most frequently asked questions.
If you cannot find the answer to your question, contact us at the bottom of the page.

1. How long does delivery take?

Delivery time = processing time + shipping time

  • Processing time: 1 to 3 business days (Monday to Friday)

  • Shipping time: 6 to 9 business days (Monday to Friday)

  • Total delivery time: 7 to 12 business days (Monday to Friday)

  • Order cutoff time: 5:00 PM (GMT+01:00), Central European Time (Paris)

2. How much does delivery cost?

To enhance your shopping experience, Maison Radieuse offers free delivery in France.

3. Do you ship internationally?

No, for now, we only ship to addresses located in France & the United States.

4. What is your return policy?

We offer a 30-day return policy.
You have 30 days from the receipt of your order to initiate a return.

5. How do I return an item?

Send an email to our customer service at: support@maisonradieuse.com
Please include your order number and the reason for the return in your message.

6. Can I exchange an item?

We only exchange items if they are defective or damaged.
If you want to exchange an item for the same one, please contact us by email to arrange the exchange.

7. Can I cancel my order?

Customers can change their delivery address by contacting our customer service within 24 hours after placing the order.
Once the order has been shipped, it will no longer be possible to change the address.
Both conditions apply – whichever occurs first.

It is the customer's responsibility to verify that the address is correct at the time of purchase.

8. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Maestro
  • MasterCard
  • Amex

9. What should I do if my order arrives damaged?

If you believe your package was damaged during transport, please notify us within 3 business days of receipt.

To process your request, we may ask you for photographic evidence of the damaged item.

After evaluation, we may offer a replacement, a refund, or a credit for confirmed damages.

10. How do I track my order?

You can track your order using the tracking number received by email.
Go to our tracking page to check the delivery status. You can do this on this page.

11. How can you contact us?

Store name: Maison Radieuse

Company name: DW E-commerce

Company number: 88174735

VAT number: NL004549646B63

Address: Kleine Hoorn 18, Marum, Groningen, 9363 EW, Netherlands

Email: support@maisonradieuse.com

Phone: +31 85 060 1733

Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)